Fast help and JB Casino contacts for Belgium
This page lists all JB Casino contacts for Belgium. You can reach us by email, live chat, phone, messengers, and social channels. Support is in Dutch, French, German, and English. Average live chat reply is under 2 minutes. Email replies arrive in under 12 hours.
Choose the right channel: email, live chat, or contact number
You can reach the JB Casino email address for account help, partnerships, media, marketing, affiliates, corporate matters, legal details, or investor proposals. For urgent issues during play, use live chat on-site, or the JB Casino contact number.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (24/7) | Open the on-site chat via the Help bubble. NL/FR/DE/EN. Avg reply under 2 min. | Urgent help during a game, account access, KYC checks, deposits, withdrawals, bonus terms, or technical issues on the platform. |
| Phone support | +32 2 808 12 34 (09:00–23:00 CET, daily). Standard Belgian rates. | Urgent account or payment questions when you prefer to talk. Report on-site outages. |
| +32 470 12 34 56 (09:00–23:00 CET). | Quick message support, short account or cashier questions, document guidance. | |
| Telegram | t.me/JBCasinoBE_Support (09:00–23:00 CET). | Fast text help if you use Telegram. Not for sensitive payment data. |
| Facebook Messenger | m.me/JBCasinoBE | General question, follow updates, service message. Do not share full ID numbers. |
| X (Twitter) DM | @JBCasinoBE | Report site issues, follow status updates, ask public service questions. No payment details in DMs. |
| Email support | [email protected] | Account issues, payments, game errors, verification. Replies under 12 hours. |
| Payments & cashier email | [email protected] | Card, bank transfer, e-wallet, limits, failed deposits, chargeback queries. |
| Affiliates team | [email protected] | Affiliate signup, tracking, commission, partner portal access. |
| Media & press | [email protected] | Press requests, interview scheduling, brand assets, official statements. |
| Responsible gaming & compliance | [email protected] or [email protected] | Limits, cooling-off, self-exclusion, AML, regulator questions. |
| Data protection (DPO) | [email protected] | GDPR requests: data access, correction, or deletion. |
- We never ask for your password or full card PIN by phone, chat, or email.
- Calls and chats may be recorded for training and safety.
- Keep messages short and add your username and case ID if you have one. This helps us answer your question faster.
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