JB Casino Privacy Policy

JB Casino collects personal information that users provide directly during registration, account management, and ongoing use of the platform. This data is processed lawfully, transparently, and in accordance with Belgian privacy law and the GDPR.

Categories of Personal Data Collected

• Full name and date of birth
• Contact details, including email address and phone number
• Residential address and country of residence
• Payment and financial information
• Identity verification documents
• Browsing and usage data on the platform
• Device and connection information

Why This Information Is Collected

Personal data is collected to:

• Verify user identity and confirm eligibility to use the services
• Process deposits, withdrawals, and other financial transactions
• Comply with Belgian gambling regulations and anti-money laundering obligations
• Maintain the security and integrity of user accounts
• Improve the quality and performance of the online services offered

Technical and Organisational Security Measures

The platform applies appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption protocols, access controls, secure data storage, and regular internal audits.

Your Rights as a User

In accordance with Belgian and European data protection law, users have the right to:

• Access the personal data held about them
• Correct any inaccurate or incomplete information
• Request deletion of their data, subject to legal retention obligations
• Object to certain types of processing
• Request restriction of processing in specific circumstances
• Lodge a complaint with the Belgian Data Protection Authority (Autoriteit Gegevensbescherming / Autorité de protection des données)

All personal information collected through the platform is used for specific, lawful, and clearly defined purposes. Data is never processed in a manner incompatible with the purpose for which it was originally collected.

Purposes of Data Processing

• Account management: To create, maintain, and administer user accounts on the platform
• Transaction processing: To handle deposits, withdrawals, and financial activities securely
• Regulatory compliance: To fulfil obligations under Belgian gambling law, anti-money laundering legislation, and tax reporting requirements
• Responsible gambling: To monitor user activity and support responsible gambling measures as required by Belgian regulations
• Service improvement: To analyse usage patterns and improve the functionality and user experience of the platform
• Analytics: To generate aggregated, anonymised statistical reports on platform performance
• Marketing communications: To send users relevant promotional information, subject to their consent and in line with applicable rules on electronic communications
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity or misuse of the services

All processing activities are conducted on a lawful basis, which may include user consent, contractual necessity, legal obligation, or legitimate interest. Users are informed of the applicable legal basis at the time of data collection where required.

Users have the right to access, review, and manage the personal information held about them at any time.

How to Access Your Data

A request to access personal data can be submitted by contacting the support team through the official communication channels listed on the website. The platform will respond to verified requests within the timeframe prescribed by applicable Belgian and European data protection law.

Correcting Your Information

If any personal information held is found to be inaccurate or outdated, users may request a correction by contacting customer support. Corrections will be processed promptly upon verification of the request.

Requesting Deletion of Your Data

Users may request the deletion of their personal data. Such requests are subject to:

• Legal and regulatory retention obligations under Belgian gambling and financial legislation
• The completion of any pending transactions or ongoing disputes
• Applicable fraud prevention and security review requirements

Once all legal grounds for retention have been satisfied, personal data will be deleted or anonymised in a secure manner.

Consent to Security Checks and Payment Processing

By registering and using the platform, users acknowledge and consent to:

• Identity verification and security checks conducted by the operator or authorised third parties
• The processing of payment data by licensed payment service providers in accordance with applicable financial regulations

These measures are in place to protect both users and the integrity of the platform.

The services provided on this platform are intended exclusively for individuals who are 18 years of age or older. Access by minors is strictly prohibited under Belgian gambling law.

Age Verification

While the operator takes reasonable steps to verify the age of users during the registration process, it is not possible to guarantee age verification in all circumstances without the submission of valid identity documents. Users are required to provide accurate age information at the time of registration.

Parental or Guardian Requests

If a parent or legal guardian believes that a minor has registered on the platform and provided personal information without authorisation, they may contact the operator directly. Upon receiving a verified request, the platform will:

• Review and confirm the situation
• Permanently delete all personal data associated with the minor’s account
• Close the account in question without delay

The platform does not knowingly collect or retain personal data from individuals under the age of 18.

In the course of providing its services, the platform may transfer personal data to countries outside Belgium and the European Economic Area (EEA) where partner organisations, service providers, or technical infrastructure are located.

Basis for International Transfers

By registering and continuing to use the platform, users consent to the transfer of their personal information to countries that may have different data protection standards than those applicable in Belgium.

Safeguards and Confidentiality

All international data transfers are carried out under appropriate safeguards. Partner organisations and service providers that receive personal data are contractually bound to:

• Maintain the confidentiality of all personal information received
• Apply data security standards consistent with GDPR requirements
• Use personal data only for the purposes defined in their agreements with the operator

The platform ensures that any international transfer of personal data is conducted responsibly and in accordance with applicable data protection obligations.

This Privacy Policy constitutes a legal document that governs the relationship between the operator and users of the platform in relation to the collection and processing of personal data.

Scope and Effect

The provisions set out in this document may, in certain circumstances, alter or limit the scope and effect of other rules or terms applicable to users. Any such modifications will apply only to the extent permitted by applicable Belgian law.

When This Policy Applies

This Privacy Policy becomes legally binding upon a user in any of the following circumstances:

• The user provides a formal signature indicating acceptance
• The user ticks an acceptance box or otherwise confirms acceptance during the registration process
• The user accesses or continues to use the platform, which constitutes accession to the terms of this document

Users are advised to review this document thoroughly before accepting its terms. If a user does not agree with any provision of this Privacy Policy, they should discontinue use of the platform.

Cookies are small text files stored on a user’s device when they visit a website. They allow the website to recognise the device on subsequent visits and to record certain information about the user’s activity.

How Cookies Are Used on This Platform

The platform uses cookies for the following purposes:

• Statistical analysis: To collect anonymous data on how users interact with the website
• Behavioural analysis: To understand usage patterns and identify areas for improvement
• Personalisation: To tailor the online experience to individual user preferences
• Service improvement: To test new features and optimise platform performance

Cookie Retention Period

Cookies placed on users’ devices are retained for a maximum period of one year, after which they are automatically deleted or renewed based on continued user activity.

Cookie Management

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality and availability of some features on the platform. By continuing to use the website without adjusting cookie settings, users consent to the use of cookies as described in this section.

By accessing and using this platform, users confirm that they have read, understood, and fully accepted the terms set out in this Privacy Policy.

Prevailing Version

The current published version of this Privacy Policy supersedes all previous versions. In the event of any discrepancy or conflict between versions, the most recent version as published on the website shall prevail.

Policy Updates

The operator reserves the right to amend or update this Privacy Policy at any time, in order to reflect changes in applicable law, regulatory guidance, or business operations. Users are encouraged to review this document periodically. Continued use of the platform following any update constitutes acceptance of the revised policy.

In certain circumstances, personal information collected through the platform may be shared with third parties. Such sharing is carried out only where there is a lawful basis for doing so.

Circumstances Under Which Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

• Legal obligations: Where disclosure is required by Belgian law, court order, or regulatory authority
• Dispute resolution: Where sharing is necessary to resolve disputes, enforce agreements, or protect the rights of the operator or users
• Contractual arrangements: Where third-party service providers require access to data in order to deliver services on behalf of the operator

Transparency Regarding Third Parties

Where third parties with whom data is shared are identified on the website, users are encouraged to review their respective privacy practices. Where a third party is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure.

Consent

By providing personal information and using the platform, users consent to the sharing of their data with authorised third parties as described in this section. This consent is provided at the time of registration and reaffirmed through continued use of the services.

The platform may contain links to third-party websites that are not operated or controlled by the operator. These external websites maintain their own independent privacy policies and data handling practices.

Disclaimer of Responsibility

The operator is not responsible for the content, privacy practices, or data protection standards of any external website accessed through a link on this platform. The inclusion of a link does not constitute an endorsement or recommendation of the linked website.

Advice to Users

Users are advised to exercise caution when navigating away from this platform and to review the privacy policy of any external website before submitting personal information. The operator cannot guarantee the security or confidentiality of data provided to third-party websites.