How this privacy document applies

We collect personal information to provide online services safely and in line with Belgian law.

Personal data we may collect:

• Identification and contact details: name, date of birth, nationality, address, email, phone.
• Account and verification data: username, identity checks (KYC), documents to prove age and identity.
• Financial and transaction details: payment method identifiers, deposits, withdrawals, and AML screening results. Card or wallet details are tokenised where possible.
• Technical data: device information, IP address, browser settings, cookies, and approximate location for regulatory compliance.
• Usage information: game and bet history, session logs, responsible gambling interactions, and support communications.

Why we collect this data:

• To open and manage accounts, deliver services, process payments, and meet legal duties.
• To prevent fraud, money laundering, and match-fixing, and to support responsible gambling.
• To improve performance, troubleshoot, and enhance user experience.

Protection measures in place:

• Encryption in transit and at rest, strict access controls, and multi-factor authentication for staff.
• Network monitoring, logging, and regular security testing.
• Vendor due diligence and contractual safeguards for processors.
• Data minimisation, retention schedules, and secure destruction procedures.

Your rights under GDPR and Belgian law:

• Access your data, request correction, and request deletion where permitted.
• Restrict or object to processing in certain cases and request portability of data you provided.
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with the Belgian Data Protection Authority.

Compliance statement:

• Processing follows the GDPR, the Belgian Act of 30 July 2018 on data protection, and the Belgian Gambling Act framework overseen by the Belgian Gaming Commission.

We process personal data only for lawful purposes and in a transparent manner.

Main uses:

• Account setup and service delivery, including gameplay and betting services.
• Payments and withdrawals, fraud prevention, chargeback handling, and security monitoring.
• Identity verification, age checks, sanctions screening, AML/CFT obligations, and regulatory reporting.
• Geolocation checks to comply with territorial rules and licence conditions.
• Responsible gambling measures, such as limits, affordability assessments, and self-exclusion support.
• Customer support, incident resolution, and service quality improvement.
• Analytics to improve performance and reliability of websites and apps, using aggregated or pseudonymised data where possible.
• Personalisation of content and settings, only to the extent permitted by law.
• Marketing and promotions where consent is given or another lawful basis applies, with an easy opt-out.

Legal bases include consent, contract performance, legal obligation, and legitimate interests, assessed in line with GDPR.

Users can manage a significant part of their information in the account settings. For anything not available there, a data subject request can be sent through the support channels listed on the website.

Request process:

• We may ask for additional information to verify identity before acting on a request.
• We aim to respond within one month, or inform you if more time is needed due to complexity.
• Corrections will be made where data is inaccurate or incomplete.
• Deletion requests will be honoured where allowed by law; some records must be kept for AML, tax, and regulatory purposes.
• You can withdraw consent for optional processing at any time in your preferences or through support.

By using JB Casino, users consent to identity and security checks, and to payment data being processed by payment providers and verification partners for the purposes described.

Access to the service is restricted by Belgian law:

• Casino games: 21 years and over.
• Sports betting: 18 years and over.

The operator cannot verify age without documents. If a parent or legal guardian believes a minor has provided personal data, they can contact support to request deletion. Accounts found to belong to minors will be closed and relevant information will be removed, subject to legal retention duties for fraud or regulatory investigations.

Personal data may be processed in other countries where service partners operate, including outside the EEA. Using the site constitutes consent to such transfers as described here.

Safeguards applied:

• Adequacy decisions by the European Commission where available.
• Standard Contractual Clauses or Binding Corporate Rules for other transfers.
• Technical and organisational measures such as encryption and access controls.

All partners are contractually required to protect confidentiality and to process data only for the documented purposes.

This policy and any related disclaimer explain the scope and limits of the rules governing personal data on the websites and services. The disclaimer may refine how certain provisions operate, including exceptions required by law or regulators. The policy applies once a user accepts it through signature, click-acceptance, or accession when creating or using an account. If there is any conflict with other information on the site, the provisions of this policy and applicable law take precedence.

Cookies are small text files placed on a device to store settings and recognise the user across visits. They help operate the service and improve performance.

How cookies are used:

• Statistics and analytics to understand usage and improve reliability.
• Behaviour analysis to detect fraud and ensure fair play.
• Personalisation of preferences, such as language and display settings.

Retention period:

• Cookie identifiers are kept for up to 1 year, unless a shorter or longer period is required by law or strictly necessary for security.

Control:

• Browser settings and the on-site cookie tools allow users to manage or refuse cookies. Some functions may not work if certain cookies are disabled.

Using the websites or services means full acceptance of this Privacy Policy. The current version published on this page prevails over earlier versions. If material changes are made, a notice will be posted on the site. Continued use after updates shows acceptance of the revised document, without affecting any right to withdraw consent for optional processing.

Personal data may be shared where necessary:

• Legal and regulatory: Belgian Gaming Commission, law enforcement, courts, tax and AML authorities.
• Service providers: payment institutions, identity verification vendors, fraud and risk tools, IT hosting, customer support platforms.
• Business needs: dispute resolution, chargeback processing, auditors, and professional advisers.

Where the site lists third parties, that list describes purpose and scope. If a specific provider is not listed, information on the purpose and scope will be provided before or at collection where feasible. Providing data constitutes consent to share it for the purposes stated, subject to GDPR safeguards. Third parties are bound by confidentiality and process information only as instructed or as independent controllers where required by law.

The websites may include links to third-party sites that have their own privacy policies. JB Casino does not control how those sites collect or use personal information. Users should review the privacy notices of any external site before providing data and should proceed with caution when leaving this service.