Your play, your safety comes first
Responsible gaming protects you and your budget. Gambling involves risk, so plan your play and use the control tools available on our site. JB Casino follows Belgian rules, including EPIS self-exclusion and age checks. You can set limits, take a break, or block your account at any time. Support is available if you need help.
Core practices for safe play in Belgium
Gambling always carries the risk of financial loss. Treat it as paid entertainment. Only play money you can afford to lose. Keep your wellbeing and your budget in focus.
Key principles you can apply:
- Set a weekly spend limit before you start.
- Decide a time budget and stop when time is up.
- Separate gambling money from bills and savings.
- Do not chase losses.
- Avoid playing when stressed, tired, or under the influence.
- Keep track of your sessions and outcomes.
- Protect minors: accounts are for adults 21+ in Belgium.
Control tools available on our platform:
| Tool | What it does |
|---|---|
| Deposit, loss, and wager limits | Caps your spending to an amount you choose, aligned with Belgian rules. |
| Session timer and reality checks | Reminds you of time spent and lets you pause or log out. |
| Time-out (cooling-off) | Blocks access for a short period you select. |
| Self-exclusion | Longer block from your account. You can also register in EPIS for nationwide exclusion. |
| Account activity reports | Shows your betting history to support informed decisions. |
| Marketing preferences | Lets you reduce or stop promotional messages. |
Our responsible gaming policy follows guidance from the Belgian Gaming Commission.
Warning signs of a gambling problem
Betting addiction can develop gradually. Early recognition helps you take control. Gambling disorder is a serious condition and needs attention.
Possible indicators:
- Thinking about gambling most of the day.
- Increasing stakes to get the same excitement.
- Chasing losses after a losing session.
- Hiding play or lying about time and money spent.
- Spending more than planned or using funds meant for bills.
- Feeling irritable or restless when trying to cut down.
- Neglecting work, study, family, or social activities.
- Borrowing money to gamble or to cover debts.
- Using gambling to cope with stress, low mood, or conflict.
- Repeated failed attempts to stop or reduce play.
Practical steps to regain control
There are effective actions that reduce harm and support recovery. JB Casino provides tools and guidance to support responsible play.
Recommendations you can apply today:
- Set strict deposit and loss limits that fit your budget.
- Use session reminders and log out when the alert appears.
- Take regular time-outs to reset your focus.
- Review your activity reports weekly and adjust limits when needed.
- Remove stored payment methods to slow down spending.
- Opt out of marketing to reduce triggers.
- Avoid alcohol or drugs when playing.
- Do not use credit or borrowed funds for gambling.
- Ask for self-exclusion on our site or register in EPIS for a broader block.
- Speak to a professional counsellor for structured help.
Trusted help in Belgium
Independent support is available if you are worried about your gambling. You can get confidential advice online, by phone, or in person.
Contact our support team in Belgium
If you are worried about addiction or need help using limits, contact our team. JB Casino support will treat your request discreetly and prioritise your safety.
Ways to reach support:
- Live chat in the Help Centre after you log in.
- Email via the secure Contact Us form in Support.
- In-account messages under My Account > Messages.
- Request for self-exclusion or limit changes via the Responsible Gaming page.
- Data and account queries via the Help Centre request form.
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