By creating an account and using the services, you confirm that you have read and accept these terms and conditions, the privacy policy, and any product rules that apply to betting and bonuses. You must be physically located in Belgium when you place a bet or use real-money games, and you agree to geolocation checks.

Eligibility and registration

• Age: 21+ for casino games and live casino. 18+ for sports betting events where betting is allowed by law.
• Identity: You must complete registration in your own name, provide accurate details, and keep them up to date.
• One account: Only one account per natural person. Duplicate accounts may be closed and bets voided.
• Exclusions: If you are recorded on the national EPIS register, you may not access restricted games. Where EPIS applies, access is blocked.

Changes to the terms

• We may update these terms to reflect legal, technical, or operational changes. Material changes will be published on the site. Continued use after publication means acceptance of the revised terms.

Proper platform use

• You agree not to misuse the services, including no automated scraping, no collusion, no chargeback abuse, no manipulation of odds or markets, and no unlawful activity.
• We may suspend or close an account to protect integrity, investigate compliance, or follow a legal request.

Content and intellectual property

• All software, data, odds, and event information are protected. You receive a limited licence to use the services for personal, non-commercial entertainment. You may not copy, redistribute, or exploit protected content.

Liability limitations

• We provide betting and games on an as-available basis and do not guarantee uninterrupted access.
• To the extent permitted by Belgian law, we are not liable for losses arising from internet failures, outages, event postponements, or obvious data errors. Nothing limits rights that cannot be limited under law.

Governing law and disputes

• Belgian law applies. The competent courts in Belgium have jurisdiction over legal disputes, without prejudice to mandatory consumer rights.

These general rules apply to every bet unless specific market rules state otherwise. By placing a bet, you accept the market description, the odds offered, and the settlement method shown at the time of acceptance.

Eligibility and location

• Only verified customers who meet the legal age for the relevant product may place bets.
• You must be in Belgium at the moment of bet placement. Location checks apply.

Bet acceptance

• A bet is accepted when it appears in your bet history with a unique reference.
• We may refuse or limit a bet, set maximum payout per event or market, or close markets without notice.
• Obvious error: If a palpable error occurs in odds, market, or event details, the affected bet may be settled at the correct odds or voided.

Minimum and maximum stakes

• Minimum and maximum bet amounts are shown on the betslip and may vary per market, event, or customer status.
• We may set per-bet, per-market, per-event, or per-customer limits.

Odds, results and settlement

• Odds are subject to change until acceptance. Your bet is settled by reference to official sources or governing bodies of the event.
• Dead heat: If there is a tie where more winners than expected occur, settlement follows the dead-heat rule by dividing the stake or payout proportionally.
• Postponements and abandonments are handled according to market rules displayed for the event. Where no specific rule exists, bets may stand if the event is completed within a reasonable period defined by house rules or are voided.
• In-play betting may include a delay for bet placement and acceptance to manage trading risk.

Restrictions and responsible conduct

• We may restrict markets for integrity reasons, including suspicious betting patterns or regulatory directions.
• Cash out, if available, is not guaranteed and may be suspended for an event or market at any time.

Cancellations and voids

• Bets placed after the known outcome or after an incorrect start time may be void.
• If a market is settled in error, we may correct the result and adjust your account balance.
• Where a system or transmission failure affects bet acceptance, the bet may be void. Your account history is the final record of accepted bets.

These rules explain how you fund your account, withdraw funds, and how any bonus balance is handled under Belgian law.

Deposits

• Methods: Available options may include Bancontact, Payconiq, Visa, Mastercard, SEPA bank transfer, and selected online banking or e-wallet services where allowed.
• Limits and fees: Method-specific limits are shown in the cashier. We do not charge deposit fees, but your provider may.
• Processing: Most deposits credit instantly. Bank transfers can take 1 to 3 business days.
• Source of funds: We may require documents to confirm legal income and the lawful origin of funds before crediting or later during account use.

Withdrawals

• Verification: Before a first withdrawal, we must complete KYC checks in line with Belgian AML rules. Ongoing checks may be required.
• Method: Where possible, withdrawals are paid to the original deposit method. If not feasible, we may use a SEPA transfer to your verified bank account.
• Timeframes: Pending review usually up to 24 hours, then payment according to method timescales. Bank processing can extend the total time.
• Limits and fees: Minimum and maximum amounts per transaction are shown in the cashier. We do not charge withdrawal fees, unless stated in the cashier for a specific method.

Transaction security and restrictions

• Only use payment instruments registered in your own name.
• We may suspend transactions where fraud, chargeback, or AML concerns arise, or to comply with legal directions.
• Currency: Euro is the operating currency for Belgium. Exchange costs applied by your bank are your responsibility.

Operation cancellation

• Deposit cancellation is not possible after successful processing. An unprocessed request may be cancelled via the cashier.
• A withdrawal request can be cancelled while it is pending review. Once processed, it cannot be reversed.

Bonuses

• Any bonus or promotion is offered only where permitted by Belgian regulations and may be limited or unavailable. Specific bonus terms, including wagering rules and expiry, apply and form part of these terms.

Gambling should remain entertainment. You have rights to control your activity, and we provide tools and information to help you bet safely.

Control tools

• Deposit limits: Set daily, weekly, or monthly limits for your account.
• Loss and wager limits: Cap the total you can lose or stake in a period.
• Session controls: Enable time-outs and reality checks to manage betting behaviour.
• Self-exclusion: Use temporary or indefinite exclusion. We also respect national EPIS exclusions where applicable.

Practical guidance

• Read market rules before you place a bet.
• Do not bet when tired, stressed, or under the influence of alcohol or drugs.
• Track your spend using account statements and limit features.

Support and assistance

• Gokhulp.be – confidential information and support in Dutch: www.gokhulp.be
• Aide-aux-jeux.be – support in French: www.aide-aux-jeux.be
• Belgian Gaming Commission – information on EPIS and player protection: www.gamingcommission.be
• De DrugLijn – advice and referrals: www.druglijn.be
• Gambling Therapy – international support: www.gamblingtherapy.org

If you request exclusion, we will block access to betting services in line with your selection and inform you about options available under Belgian law.

We follow Belgian AML law and the EU framework to prevent money laundering and terrorist financing. These duties apply to all customers using the services in Belgium.

Identification and verification

• We must verify your identity, age, and address using reliable documents or electronic identification. Additional checks can include EPIS lookups, sanctions screening, and politically exposed person status.
• We may ask for source-of-funds or source-of-wealth evidence when activity or limits trigger enhanced due diligence.

Monitoring and reporting

• Transactions and betting patterns are monitored using risk-based systems to detect unusual or suspicious activity.
• Where legally required, we report suspicious activity to the Belgian Financial Intelligence Processing Unit CTIF-CFI and may freeze funds.

Consequences of non-compliance

• If verification fails or information is not provided, we may restrict services, refuse transactions, suspend the account, or close it.
• Where law or a competent authority requires, we may block access, retain records, and share information limited to what is necessary.

JB Casino applies record retention periods required by Belgian law and keeps copies of KYC data and transaction records for the statutory term.

Your personal data is processed in line with the GDPR and Belgian privacy rules. This section explains what we collect, how we use it, and your rights.

Data we collect

• Account and registration details: name, date of birth, address, contact information.
• Verification data: copies of ID, proof of address, payment verification, and checks against EPIS where relevant.
• Technical data: device, IP address, geolocation for legal access checks, cookies and analytics.
• Transaction and betting data: deposits, withdrawals, bets, bonuses, and account activity.

Purposes and legal bases

• To provide services and manage your account – contract necessity.
• To meet legal duties on AML, responsible gambling, and gambling regulation – legal obligation.
• To protect security, prevent fraud, and ensure integrity of odds and events – legitimate interests.
• To send service messages about your account or changes to terms – legal or contractual necessity.
• Marketing communications are sent only in compliance with Belgian rules and based on your consent or soft opt-in where permitted. You can opt out at any time.

Sharing and transfers

• We may share data with payment processors, identity verification providers, risk and fraud partners, and regulators or law enforcement where required.
• If data is transferred outside the EEA, we apply safeguards such as EU standard contractual clauses.

Your rights

• Access, rectification, erasure, restriction, portability, and objection to processing where applicable.
• Withdraw consent at any time for processing based on consent.
• Complain to the Belgian Data Protection Authority GBA/APD if you believe your rights are infringed.

For privacy requests, contact us via the channels shown in your account help section and we will guide you through verification before actioning rights.

We take organisational and technical steps to keep your account and transactions secure.

Technical safeguards

• Transport encryption using modern TLS.
• Strong cryptographic hashing for stored credentials.
• Segregation of environments, firewalls, anti-DDoS controls, and continuous monitoring.

Account protections

• Two-factor authentication is available and recommended for your account.
• Automatic session timeouts and device risk checks.
• Alerts for password changes, new device logins, and payment method updates.

Your responsibilities

• Keep login details confidential and use a unique password.
• Enable 2FA and review your account history regularly.
• Inform support promptly if you suspect unauthorised use so we can secure the account and investigate.

JB Casino may suspend access temporarily during security reviews to protect you and the integrity of the services.